Colin MacArthur leads user experience research and design teams for public sector services.

Currently an engagement manager at Bloom Works.

Before that, the first Director of Digital Practice and Head of Design Research at the Canadian Digital Service.

Also currently

Teaching human-centered design, cybersecurity and AI at Universita’ Bocconi.

Previously

Building tools for impact measurement at TechSoup Italy

Taught human-centered design at Northeastern University
Scaled Canadian Digital Service expert teams to build COVID Alert.
Built the design research team at the Canadian Digital Service
Helped states design automatic voter registration at Center for Civic Design
Researched climate change data for NASA and the White House
Helped build the U.S. Web Design System at 18F
Co-wrote the 18F Method Cards